A mob fighting a good cause is still a mob. To fight back, you need to remember that although the internet age is hugely expanding the number of complaints, the old rules still apply. Whether you are the owner of a tiny blog or the editor of a national newspaper, if someone points out an incorrect fact, you correct it; if someone challenges an argument, you argue back; and if someone says that you must think what they think, you ignore them. (via Beware the instant online anger of the HobNob mob | Nick Cohen | Comment is free | The Observer
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